We have updated our support to include Remote Online Assistance.
OneClick Remote Connection Helper is a mini UltraVNC server for download. This is very convenient for our help desk support because the customer doesn't need any preinstalled remote control software. Just a simple download on your part and our support personnel can start remotely controlling your computer. Details here.
 

At the end of the remote control session the OneClick Remote Connection Helper uninstalls itself and leaves your computer without any additional software.

• The OneClick download can be saved to your computer for future use or it can be just 'Run' from it's current location.
• The connection between YOU and the OZLAN Support Personnel is secure and encrypted.